This job ad has been posted over 40 days ago...

Full-time Operations Manager Xclusive Boats Charter LLC

at Private company in Dubai

0 applicants

Job Details
Must be able to effectively communicate with all levels of employees and guests in a courteous manner. Respond to all guest requests, issues, complaints or accidents in a service-oriented manner and ensure guest satisfaction. Must be able to prioritize departmental function to meet set deadlines. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as required.Should maintain confidentiality at all times.Motivate, coach, counsel and discipline your staff (GROs, Crew, Captain, Jetty Coordinators, Hostesses, Night Coordinator and Runners)Ensure your presence to personally welcome a VIP / VVIP guests.Assist HR in conducting Interviews for GRO, Captain, Crew, Jetty Coordinator, Hostesses, etc. Assist in dealing with problems as they arise and day to day trouble shootingSupervise staffs (Front Office, Jetty Coordinators, Captains, Crews, and Runners)Develop employee morale and prepare and conduct Trainings for the Operations Team (First Aid, Safety Procedures, Hygiene, Customer Service, etc.)Manage Issues recorded in the CapstaManage Incident ReportsConduct monthly meetings with the entire Operations TeamCoordinate with Sales Manager and Maintenance ManagerResponsible for the day to day management of the operations of the yacht companyConduct performance appraisal/review for all members of the departmentEnforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations to ensure smooth operationRoam around the jetty and check on captains, crew, and coordinators to ensure they are doing their job properly.Monitor and improve the overall performance of the company.Ensures safety regulations are being followed.Perform other duties as assigned by Managing Director.
Requirements
Should be graduate, pref. in Hotel Management. Should be a South African. Should have a minimum of 4-5 years of experience in a similar role. Should have Effective communication (oral and written) skills. Must possess strong initiative and leadership skills and should be smart and proactive.  Ideal candidates should send their updated Resume with Photo to xclusivejobs2006@gmail.com
Job DetailsMust be able to effectively communicate with all levels of employees and guests in a courteous manner. Respond to all guest requests, issues, complaints or accidents in a service-oriented manner and ensure guest satisfaction. Must be able to prioritize departmental function to meet set deadlines. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as required.Should maintain confidentiality at all times.Motivate, coach, counsel and discipline your staff (GROs, Crew, Captain, Jetty Coordinators, Hostesses, Night Coordinator and Runners)Ensure your presence to personally welcome a VIP / VVIP guests.Assist HR in conducting Interviews for GRO, Captain, Crew, Jetty Coordinator, Hostesses, etc. Assist in dealing with problems as they arise and day to day trouble shootingSupervise staffs (Front Office, Jetty Coordinators, Captains, Crews, and Runners)Develop employee morale and prepare and conduct Trainings for the Operations Team (First Aid, Safety Procedures, Hygiene, Customer Service, etc.)Manage Issues recorded in the CapstaManage Incident ReportsConduct monthly meetings with the entire Operations TeamCoordinate with Sales Manager and Maintenance ManagerResponsible for the day to day management of the operations of the yacht companyConduct performance appraisal/review for all members of the departmentEnforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations to ensure smooth operationRoam around the jetty and check on captains, crew, and coordinators to ensure they are doing their job properly.Monitor and improve the overall performance of the company.Ensures safety regulations are being followed.Perform other duties as assigned by Managing Director.Requirements
Should be graduate, pref. in Hotel Management. Should be a South African. Should have a minimum of 4-5 years of experience in a similar role. Should have Effective communication (oral and written) skills. Must possess strong initiative and leadership skills and should be smart and proactive.  Ideal candidates should send their updated Resume with Photo to xclusivejobs2006@gmail.com


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Published at 24-11-2014
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